The following is a letter I wrote some time back, regarding one of my more memorable shopping experiences…
 
 
To Whom It May Concern:
I would like to relate to you, a somewhat typical shopping experience at our local “Lowes” store. Recently, I decided to order four sheets of 4×8 vinyl privacy lattice. Arriving at Lowes, I proceeded to a check-out register, assuming this would be the logical place to order and pay for said merchandise.
After waiting through line #1, I arrived at the register, only to be told that she did not handle such transactions, and I must see the “man at the computer” at the commercial sales desk. After waiting through line #2, I arrived at the “man at the computer”, only to be told that he did not handle such transactions, and I must see “Danny” at the register. (Still at the commercial sales desk.) After waiting through line #3, I arrived at “Danny”, only to be told that he did not handle such transactions, and I must see the man at the regular check-out register. (Still at the commercial sales desk.) After waiting through line #4, I arrived at the register, only to be told that he did not handle such transactions, and I must see “Danny” at the same commercial sales desk. After waiting through line #5, (previously line #3) I arrived at “Danny”. (Again!) By now I was very frustrated and somewhat irate. I expressed to Danny, my extreme dissatisfaction with Lowes’ policy of dealing with a simple order. It was very obvious that none of the employees wanted to deal with placing the order for me, and that each one was simply trying to pawn the work off on the next one. Now, he was suddenly able to handle the transaction after all, my order was finally placed, I paid for it in advance, and my wonderful day at Lowes was over.
It would be well over two weeks before I would hear from Lowes, regarding the order that was supposed to arrive in ten days or less.
Arriving at Lowes, I proceeded to the information desk, assuming this would be the logical place to start. After waiting through line #1, I arrived at the information desk, and was told to proceed to the commercial sales check-out register. After waiting through line #2, I arrived at the commercial sales check-out register, some paper work was done, and I was told to proceed to the customer service (what a joke) desk, for a “pink slip”. After waiting through line #3, I arrived at the "service" desk, where I received my “pink slip”, and was told to proceed “out back” to pick up my merchandise. “Oh joy!” I thought, “Finally, the big moment is at hand!” Upon arriving “out back”, imagine my ultimate dismay, to discover that the lattice had been stored on a cart, ON EDGE, for several days, warping it beyond any possibility of use. The attendant agreed with me that it was totally unusable, and I was to return to “Danny” at the commercial sales desk. (See a pattern yet?) After waiting through line #5, I arrived at “Danny” again. At this time I requested a discount for all that I had been through, and the fact that said merchandise would now have to be re-ordered, with a subsequent 2-3 week wait. I was informed that I could have a discount on the damaged merchandise only. I informed Danny that the merchandise was unusable at ANY price. Still, my request for some type of compensation was flatly refused! Some paper work was done, and I was told to proceed to a regular check-out register, where a refund/rebuild would be performed. After waiting through line #6, (Yeah, I know, unbelievable!) I arrived at the register, where more paper work was done and I was merrily on my way!
In my opinion, events like this can only be attributed to very poor store management, however, due to this, and OTHER SIMILAR EXPERIENCES at Lowes, I have concluded that having my teeth drilled would be preferable to shopping at Lowes. I have come to absolutely DETEST shopping at Lowes, and only do so when it is absolutely unavoidable!
I am, needless to say, very eagerly anticipating my return to Lowes for another exquisitely supreme shopping experience, when my merchandise finally arrives for the second time. I can’t help but wonder how many lines I will have to wait through, and how long it will take THIS time!
 
Your faithful Lowes customer,
Joey Wallace
 
Advertisements